Travel precautions and cancellation conditions
Dear guests,
we are looking forward to welcoming and pampering you soon.
We look forward to our discussions and correspondence. If a reservation is made in these, the reservation is considered a binding booking for us, even without a deposit paid. Your reservation will be confirmed by us in writing by a booking confirmation stating the number of people mentioned. If there are deviations in the confirmation on arrival, i.e. more people arrive than reserved or the age of the children is not correct, the persons will be charged according to the actual number and the children with the correct age at the time of stay.
General cancellation conditions
If something comes up, you can cancel your reservation up to 40 days before arrival. In this case, the deposit will be credited for your next holiday with us at Gut Berg and will not be refunded.
If you have to cancel later, we will charge you
from 39 to 31 days before arrival: 40 % of the tour price
from 30 to 8 days before arrival 60 % of the travel price
from 7 days to 3 days before arrival 90 % of the tour price
within 3 days or in case of no-show 100% of the travel price as cancellation fees.
In case of early departure, 100% of the booked tour price will be charged.
Changed cancellation conditions apply within the following periods:
22.12.2025 to 10.01.2026 & 31.01.2026 to 07.03.2026
from 60 days before arrival 40 % of the tour price
from 59 to 14 days before arrival 60 % of the travel price
from 14 days to 7 days before arrival 90 % of the travel price
within 6 days or in case of no-show 100% of the travel price as cancellation fees.
In case of early departure, 100% of the booked tour price will be charged.
Cancellations will only be accepted in writing. Deposits made will not be refunded.
To fix the booking, we ask you for a deposit. Upon receipt of the deposit, your reservation is binding. The remaining amount will be paid on site. Reservations are only accepted in writing. Sometimes we do not charge a deposit, this is done as a gesture of goodwill. Reservations, whether by telephone or in writing, are considered confirmed by us, even without a deposit paid. We always send a booking confirmation in the event of a booking.
A booking is a contract. By cancellation, late arrival and departure prior maturity cancellation fees will be charged. We do understand changes due to personal reasons (illness, accidents,..) for that reason we suggest you the European Travel insurance.
BETTER – TAKE PRECAUTIONS:
Do you have to cancel or break off a trip because of Covid-19? Then the European travel insurance (when taking out a Hotel Cancellation Plus or Hotel Cancellation Premium insurance) will pay the cancellation and trip interruption fees in the following cases
– If you fall ill with Covid-19 (before the start of the trip or on vacation)
– If a close relative or someone living with you in your household falls ill with Covid-19 and your presence at home is urgently needed
– If you have a fever and suspected corona, even if your test result is negative later.
– If you have a positive test result without symptoms
– If a close relative in the shared household is ill and you have to be quarantined
Not covered are cancellation fees
– if you are classified as a risk person and do not want to travel for fear of infection
– if you do not make the trip because you would have to go into an officially imposed quarantine when you return
– in the event of border closures, officially imposed hotel closures, lock down by the government in the event of a second wave.
Please remember that the insurance has to be taken out immediately with your deposit to the hotel or with the hotel’s firm commitment, otherwise the insurance is only valid 10 days after conclusion.
BUT: Should there be a second wave with governmental hotel lock down, no cancellation fees will be charged by our hotel.
To avoid financial losses in such an event, we recommend you take out a travel cancellation insurance. Our partner is the European Travel Insurance, which provides various insurance policies to suit your needs.
Below you find further information regarding the insurance policy.
European Travel Insurance Company
Please note that you have to take out the insurance policy immediately, once the booking has been definitely confirmed. Otherwise, the insurance may not provide coverage until 10 days after the policy has been taken out.